Returns & Refund Policy
Last updated: September 14, 2026
1. 7-Day Replacement & Return Guarantee
At Shiv Telecom, customer satisfaction is our top priority. We offer a 7-Day Replacement & Return Guarantee for any product that arrives defective, damaged, or incorrect.
2. Eligibility Conditions
- Return requests must be initiated within 7 days of delivery.
- Items must be unused, in their original condition, with original tags and protective film intact.
- Defective or damaged item claims require a clear unboxing video.
3. How to Request a Return / Replacement
To initiate a return or exchange, simply message our support team on WhatsApp at +91 87582 28198 with your Order ID and photo/video proof.
4. Refund Processing Timeline
Once your returned item is received and inspected at our warehouse in Morbi, refunds are processed within 3 to 5 business days to your original payment method (Razorpay/Bank Account/UPI).